Solaraide, recognizes the importance of protecting personal information and is committed to adhering to the Australian Privacy Principles outlined in the Privacy Act 1988. This policy outlines how Solaraide manages personal information collected from customers, shareholders, employees, and other individuals in accordance with privacy laws.
Summary
We collect personal information through various channels, including personal contact, communications records, and third-party sources. This information is used for purposes such as providing, managing, and enhancing our products and services, conducting direct marketing, and complying with legal obligations.
Collection of Personal Information
Solaraide collects personal information about customers, shareholders, suppliers, employees, and other individuals in the ordinary course of business. This information may include names, contact details, identification information, organizational affiliations, payment details, and interaction history.
Use and Disclosure of Personal Information
Personal information is used for purposes such as providing products and services, processing payments, managing relationships, conducting research, and complying with legal obligations. Solaraide may exchange personal information with service providers, regulatory authorities, and other third parties as necessary.
Additional Information for Particular Individuals and Contexts
Customers: Information about energy usage, including data from Smart Meters and Solar Command, may be collected for monitoring and improvement purposes.
Online: Solaraide operates online services, and information collected through cookies and third-party services may be used for analytics and marketing.
Job Applicants: Information about qualifications, experience, and screening checks may be collected for recruitment purposes.
Staff: Current and former employee information is collected for employment-related purposes, including payroll, training, and staff management.
Management of Personal Information
Solaraide implements measures to protect the security of personal information and ensures its destruction or de-identification when no longer needed. Individuals are encouraged to inform Solaraide of any changes to their personal information.
Accessing and Correcting Personal Information
Individuals have the right to access and correct their personal information held by Solaraide. Requests can be made in writing, and reasonable steps will be taken to address them.
Complaints about an Interference with Privacy
Concerns or complaints about privacy matters can be directed to Solaraide, and efforts will be made to address them promptly. If not resolved, individuals can contact the Office of the Australian Information Commissioner.
How to Contact Solaraide
For privacy-related inquiries, individuals can contact Solaraide by phone at 0414 764 629 or by mail at 4/62 Robinson Street, Dandenong, Victoria 3175.
Updates to this Policy
Solaraide’s Privacy Policy will be reviewed periodically to align with changes in laws, technology, and business operations.